Propertymark has worked tirelessly to ensure members’ voices are heard, practical concerns are addressed, and reforms are workable as the UK and devolved governments have pushed ahead with major legislative changes. Long-standing challenges around supply, affordability and standards have remained firmly in focus, and we will continue to scrutinise legislation, challenge unclear proposals and provide practical guidance to support members as reforms move from policy into practice across the UK.

Member feedback has highlighted the growing phenomenon of AI tools helping consumers create detailed, legal-sounding complaints in minutes. While many complaints are reasonable and well-intentioned, the speed and volume made possible by AI are creating new pressures for property agents, especially smaller firms with limited staff capacity. Propertymark is working to ensure members are supported through clear guidance, professional standards, and a strong voice with policymakers.

Propertymark head office is the proud home of a giant circus-themed gavel which was sold as part of the Bidpath Foundation’s Gavel Art Trail and Charity Auction in November 2025. The Foundation was set up in honour of Bidpath colleague and NAVA Propertymark Advisory Panel member George Wade following his brain tumour diagnosis in 2024. It aims to raise funds for underrepresented causes through community-led auction initiatives.

Checking carbon monoxide (CO) alarms and heating systems can help prevent avoidable tragedies. Known as the ‘silent killer’, CO has no smell, taste, or colour, yet even small amounts can be fatal. Hundreds of people are hospitalised each year due to this poisoning, and many could be prevented with simple maintenance and alarm checks.

Timothy Douglas, Propertymark’s Head of Policy and Campaigns, took the views and concerns of members directly to MPs as he gave evidence to the Housing, Communities and Local Government Committee inquiry into housing conditions in England on 4 November 2025. Douglas highlighted the ongoing work of professional agents in driving up standards but warned that progress under the Renters’ Rights Act 2025 depends on clarity from the UK Government, realistic timelines, and a fair regulatory framework.

HM Treasury must not delay any longer on measures to tackle the growing pressures across the housing market. Without bold action, the supply of homes to rent and buy will continue to fall short of demand. Our message to the Chancellor is clear - stability in the property market depends on policies that make investing, renting, buying and selling homes affordable and sustainable. The Budget on 26 November 2025 is the UK Government’s opportunity to restore confidence and drive growth across the housing sector.

From 27 October 2025, fixed, enforceable timeframes will be in place for social landlords in England to investigate, make safe and start prevention works to address hazards (including damp and mould), with powers to require alternative accommodation if a home can’t be made safe in time. Similar requirements are set to be extended to the private rented sector (PRS), so now is the time for agents to adopt best practice, future-proof their businesses, and protect tenants and properties.

REACH UK has opened applications for its 2026 cohort, inviting high-potential tech companies that are solving real problems for agents, landlords, buyers and renters. Propertymark and TDS are long-standing partners of the program, which connects founders with an unparalleled industry network, expert guidance and routes to adoption—speeding up the journey from promising prototype to practical, scalable tools used in day-to-day agency work.

Cybercrime incidents can impact businesses of all sizes and industries, including property agencies. Propertymark industry supplier, Gallagher, is reminding all property agents about the importance of adequate risk prevention and management.

Propertymark has responded to the Welsh Government’s Draft Budget for 2026–27 with a warning that without tax reform, the continued loss of landlords will deepen affordability issues for tenants and increase pressure on local authorities to house more people in the social sector. A vibrant private rented sector (PRS), alongside investment in social and affordable housing, is essential to meet demand and ensure all people in Wales have access to decent and secure homes.

The long-anticipated Renters Reform Bill is due to land this year, and with it comes one of the most significant shifts in the UK rental market in decades: the abolition of Section 21 'no-fault' evictions. Once this change takes effect, landlords and letting agents will no longer be able to regain possession of their property without specific grounds. Propertymark Industry Supplier, Inventory Hive, explains why this will make robust documentation more important than ever.

The charitable arm of Propertymark, who help members, their families, colleagues, and friends in times of hardship, and also funds qualifications and professional development, has a new website designed to make its support more accessible to members than ever before.

The Renters’ Rights Bill could upend the entire student housing cycle. Gone are fixed-term contracts. In their place: rolling tenancies with just two months' notice. For the student market — built on predictability — it risks creating instability that the market hasn’t seen in decades. Propertymark Industry Supplier, Rent Guarantor, explores how landlords and letting agents can adapt, and a safety net that might help them land a little softer.

Propertymark has submitted a detailed response to the UK Government consultation based on roundtables and surveys with agents across England. Our engagement shows that most properties managed by our members are already largely compliant. However, the extension of the Decent Homes Standard (DHS) will bring new obligations, particularly around damp and mould, safety measures, and clearer repair thresholds. We support a data-driven, proactive approach to property management that considers tenant experience.

We are proud to renew our support for the annual safety campaign, which is running from 8–14 September 2025. Coordinated by the Gas Safe Register, the week raises awareness of the importance of gas safety and highlights what individuals can do to protect themselves, their clients, and their communities. This year’s theme, “Looking after your home, friends, and family”, emphasises that gas safety is everyone’s responsibility. Agents, landlords, and homeowners can all take small steps which make a big difference in keeping people safe.