Stay in control as AI-generated complaints rise
Member feedback has highlighted the growing phenomenon of AI tools helping consumers create detailed, legal-sounding complaints in minutes. While many complaints are reasonable and well-intentioned, the speed and volume made possible by AI are creating new pressures for property agents, especially smaller firms with limited staff capacity. Propertymark is working to ensure members are supported through clear guidance, professional standards, and a strong voice with policymakers.
Live auction hammers fundraising challenge
Propertymark head office is the proud home of a giant circus-themed gavel which was sold as part of the Bidpath Foundation’s Gavel Art Trail and Charity Auction in November 2025. The Foundation was set up in honour of Bidpath colleague and NAVA Propertymark Advisory Panel member George Wade following his brain tumour diagnosis in 2024. It aims to raise funds for underrepresented causes through community-led auction initiatives.
Propertymark at the table as officials shape money laundering reform
Head of Policy and Campaigns, Timothy Douglas, met senior officials at the Foreign, Commonwealth & Development Office (FCDO) on 8 December to discuss how economic crime affects the property sector, particularly the role of real estate in laundering illicit wealth and the regulatory gaps that can facilitate this activity. Meanwhile, the UK Government published its Anti-Corruption Strategy 2025, setting out plans to strengthen the UK’s defences against illicit finance.
Meeting UK house demand, moving beyond the planning system
It has been argued that the existing planning system is no longer fit for purpose, that it is blocking the delivery of new homes. Across the UK, national governments have looked to reform the planning sector—Propertymark explores if this will be enough to build the homes we need.
Ivory Act a success with continued focus on compliance and enforcement
A post-legislative review of the Ivory Act 2018 has been published by the UK Government, examining how the ban on dealing in ivory is operating and whether further changes are required. Selling, hiring, exporting, or commercial ivory dealing will continue to be prohibited, except in limited circumstances such as certain musical instruments, portrait miniatures, and items of outstanding artistic value.
More homes and local investment promised by 30-year funding deals
The UK Government has announced long-term investment packages for new and expanded Mayoral Combined Authorities (MCAs), with a clear focus on unlocking housing delivery and revitalising high streets. These agreements will give local leaders devolved powers and funding settlements to drive regeneration, build new homes, and support economic growth.
Expanded upgrades and fresh funding to boost clean heating drive
The 2025 Autumn Budget confirmed a new £1.5 billion allocation for the Warm Homes Plan, intended to support insulation and low-carbon heating upgrades across England. According to the UK Government, the funding will target households in the least efficient homes, as part of a long-term ambition to upgrade up to five million properties.
Operation Jupiter: CMP non-compliance will not be tolerated
The Central England Trading Standards Authorities (CEnTSA) has published a report on a three-year enforcement project across the West Midlands that targeted CMP failures by letting agents and helped protect more than £11.1 million in client money. Propertymark’s compliance team supported the operation by answering hundreds of enquiries from Trading Standards and providing witness statements when required.
Autumn Budget 2025 – headlines for the property sector
Despite weeks of speculation, the Chancellor’s speech contained no changes to Stamp Duty and, disappointingly, no announcement on LHA rates , which remain frozen. However, Rachel Reeves, MP, has pushed ahead with plans for a ‘mansion tax’ on properties worth over £2 million, an increase in property income tax, and increases to the National Minimum Wage.
Propertymark members join BII’s Accredited Advisors Panel
The British Institute of Innkeeping (BII) launched the Panel to give publicans reliable, specialist support on property and valuation matters. Advisors are selected only after demonstrating rigorous professional standards, deep sector expertise, and a strong track record, and we are delighted that three Propertymark members have been appointed to this national panel.
On-the-spot support for members adapting to regulation shifts
Propertymark audit visits are receiving excellent feedback and giving firms greater confidence in their compliance processes—challenging the perception that audits are designed to catch agents out. Increasingly, members use the visits as a practical check on how daily procedures work and to identify improvements early.
Spring 2026 is set to show new growth for pooled client accounts
Propertymark shared member survey data to illustrate the challenges faced by agents when the UK Government requested evidence on how the UK Money Laundering Regulations could be improved. Ministers have listened, and regulations expected to take effect in early 2026 will have sensible changes to Customer Due Diligence and improve access to compliant business banking services for agencies.
New guidance sets benchmark for the future of Healthy Homes
Homes England’s latest edict on building specifications and best-practice sets out a modern blueprint for housing that is energy-efficient, moisture-resilient, comfortable, and easy to live in. While formally aimed at the social and affordable housing sectors, the scale of Homes England-funded delivery and its influence on design culture mean its impact will be felt far beyond those boundaries.
CMA rejects pleas for sector-specific guidance as action starts against businesses
Despite acknowledging concerns from Propertymark and others that property firms find pricing more complex because of tax, fees, and other variables, the Competition and Markets Authority (CMA) has pressed ahead with publishing generic guidance on price transparency under the Digital Markets, Competition and Consumers Act 2024. From 6 April 2025, the DMCCA replaced the Consumer Protection from Unfair Trading Regulations, so the CMA’s approach will shape day to day advertising for every agent.
Auctions Barometer: Q3 2025
The Q3 2025 Propertymark Auctions Barometer reveals a confident auction market despite wider economic uncertainty, with rising lot numbers and strong reserve-price performance. The industry awaits potential policy changes in the Autumn Budget, auctioneers remain optimistic heading into 2026, encouraged by steady demand, evolving technology, and expectations of improving affordability.
Issue 61: Winter 2025
Theresa Wallace, Savills' Director of Compliance and chair of the Lettings Industry Council, gives us our final Big Interview of 2025, taking stock of the sector at a pivotal moment. Our policy experts provide essential updates on renters' rights, lettings data collection, the Housing (Scotland) Bill, and the legal framework for auctioning human body parts.